HARDWARE WALLETS AUSTRALIA

We accept the following payments methods.

Paypal, POLi Pay, Visa & Mastercard, Crypto and traditional Bank Transfers (EFT).

You lean more about some of our payment methods below;

PayPal on the FAQs of Paypal.

POLi Pay here

Coinbase for Crypto payments here

Our sales team offer a personalised pre-sales approach where you may discuss both your long term and short term goals, including how you plan to use your hardware wallet. This will ensure we provide the best wallet to suite your personal or business needs.

We provide basic technical support and product assistance for all products we sell.  You are encouraged to use the official support centres partner sites to look for solutions before opening  support ticket.  Our partner support centres are very well documented and you will be able to resolve most common issues.

Ledger Support Centre

Trezor Support Centre

Shapeshift Keepkey Support Centre

Cryptosteel Support Centre

Should you require further technical support assistance or for any warranty issues kindly reach out to us via our Contact page.

COMPATIBLE COINS & TOKENS

Currently, Polkadot DOT, Binance BNB, EOS, Tezos, Cardano ADA, Tron, Monero, Ethereum Classic, Dash, Neo, Crypto.org, Nem, IOTA, Cosmos, Zcash, Terra, Ontology, Dogecoin, Algorand, Vechain, Digibyte, Binance USD, Hendera, Decred, Lisk, Avalanche, Qtum, Icon, Ravencoin, Kusama, Near, Waves, Nano, Zilliqa, BitTorrent, Komodo, Elrond, Horizon, Zcoin, Solana, Celo, Aternity, Factom, ThunderCoin, TomoChain, Aion, Ark, Wanchain, Wink, Groestlcoin, Gochain, Vertcoin, Quantum Resistant, Particl, Kin, Viacoin, Stakenet, Peercoin, Library, HPB, IOV, GameCredits, Ubiq, Flow, NIX, POA, Stealth, Zclassic, Nimiq, Callisto, Rootstock, NOS, Expanse, Musicoin, MIX Blockchain, Pirl, BeatzCoin, Rise, EtherGem, Akroma, Liquid-BTC, Symbol, Liquid USDt, EWT, Sesameseed, Elastos, PivX,  Ripple, Stratis, Stellar, Hcash, PosW, Zencash.

A full list of supported and newly supported coins can be found here

COMPATIBLE COINS & TOKENS

Currently it is Bitcoin, Bitcoin cash, Ethereum, Ethereum Classic, Litcoin, RFOX, GNT, MATIC, ENJ, LRC, SNX, MANA, BAT, 1INCH, OMG, KNC, ALPHA, BNT, ZRX, UNI, FOX, FTT, ZIL, FUN, SALT, ENG, POWR, CEL, BNB, XRP, NPXS, REN, LOOM, AUDIO, BAL, GLM, QNT, RUNE, USDC.

A full list of supported and newly supported coins can be found here

Australia Post eParcels

Hardware wallets Australia partners with Australia post eParcel. This is a premium business service.

Paid orders placed before 3pm AEST ship same-day Monday to Friday excluding public holidays.

All orders ship with email status updates, signature on delivery, insurance and are securely packed in tamper-proof padded mailers for your total peace of mind.

If no one is available to receive your eParcel it will be redirected to your local Australia Post Office for collection. ID will be required for collection.

Your order will leave our Brisbane office Express Post or Next Business Day Post. You will be advised if shipping is next business day or express post at checkout.

All email notifications will be sent from [email protected]

Australia Post Delivery Times

You can learn more about domestic delivery times here or alternatively use the Australia Post delivery times calculator for your particular state and suburb. Enter 4000 in the From field. All delivery times are set by Australia post.

Approximate Delivery times are as follows;

Australia wide Next Business Day : 1 business day.

Australia Wide Express : 2-3 business days.

WA and NT can be 3-5 days for Express post.

New Zealand : 7 - 11 business days.

AusPost Service Delays
You can monitor current Australia Postal Network disruptions including updates that may result form COVID19 restrictions or increased seasonal shopping volumes here .

Our Shipping Terms.

Per our shipping terms we only ship it free once. If your item is redirected to your LPO ensure you collect it within 7 business days.

If your parcel is marked RTS by Australia Post it will be refunded less our total shipping costs.

You are also responsible for reaching out to our team within 1- 2 business days should you expect a failed delivery has taken

We can be contacted via our Contact page.

Defective on Arrival (DOA) we will provide a replacement unit once we or the manufacture have deemed the original unit faulty.  For Ledger Nano S and X you will need to contact ledger direct to obtain a RMA (return merchandise authorisation) before we can offer a replacement.

All our hardware wallets have a very low hardware failure rate.  We will provide a new unit to be shipped, as soon as we have deemed the original unit faulty.

Change of Mind your purchase must be returned within 7 days, and in its original packaging.

A 10% administration fee will apply for change of mind. You also agree you will be responsible for the safe return of your unit at your own expense.

Backorder we cannot offer returns, or refunds on pre-order or backorder terms, unless the device is faulty.  You agree and understand that estimated shipping times are exactly that.  While we make all effort to provide extremely accurate estimated shipping dates, these are estimates and beyond our scope of control.  You also accept we are a reseller and any substantial change in wholesale pricing could make it unfeasible for Hardware Wallets Australia to honour any said pricing, in which case you will be offered a full refund.  You agree and understand Hardware Wallets Australia and its partners will not be held accountable for any losses incurred due to delays and delays but not limited to delays, as such do not constitute grounds for refund, further discount or other monetary compensation. You also agree and understand that in extreme circumstances by our definition we may refund any backorder without notice.

Cooling Off Period for backorders.  You have until 11:59pm on the same day you placed your order to request a full refund after which we will not accept cancellations or requests for refunds, or exchanges in any circumstances.

More information about your rights as a consumer, is available at the Australian Consumer Law website.

COMPATIBLE COINS & TOKENS

Currently it is Bitcoin, Bitcoin Cash, Bitcoin Gold, Bitcoin Private, Binance, BNC, Dash, Dodgecoin, Decred, Ethereum, Ethereum Classic, Expanse, ENJIN, Fujicoin, Golum, Groestl, HoloChain, Icon, Litecoin, Lisk, Mona, MakerDAO, Nem, OmiseGO, PowerLedger, Qtum, Salt, Storj, Stellar, TenX, Wax, Vertcoin, Ubiq, Zcash, Zcoin, Zilliqa and Bitcoin Testnet to name a few. In addition all Ethereum ERC20 tokens can be secured with Trezor.  You can search etherscan.io or click here and enter a token name or symbol.

A full list of supported and newly supported coins can be found here

COMPATIBLE COINS & TOKENS

Coolwallet S supports Bitcoin, Bitcoin Cash, Bitcoin Gold, Ripple, Ethereum, Litecoin, Zen, USDT, WETH, JOY, ZPR, BNB, BDG, CTXC, DAI, USDC, USDT, BDG, FMF, ATUM, ICX, IRC, DAI, MTL, GUSD, XYO, ZRX and all ERC-20 tokens. Hold different currencies in the same fully mobile hardware wallet or exchange them using Binance Dex or Changelly.

A full list of supported and newly supported coins can be found here