O Provider of Digital Wallets

We accept the following forms of payments for all orders.

PayPal, POLi Pay (Internet Bank Transfer),  Bitcoin, Bitcoin Cash, Litecoin, Ethereum and traditional Bank Transfers.

You can find out more about;

PayPal on the FAQs of Paypal.

POLi Pay here

Coinbase for Crypto payments here

Our sales team offer a personalised pre-sales approach where you may discuss both your long term and short term goals, including how you plan to use your hardware wallet. This will ensure we provide the best wallet to suite your personal or business needs.

We provide basic technical support and product assistance for all products we sell.

You are encouraged to use the official support centres partner sites to look for solutions before opening  support ticket.

Our partner support centres are very well documented and you will be able to resolve most common issues.

Ledger Support Centre

TREZOR Support Centre

KEEPKEY Support Centre

COOLBITX Support Centre

If you believe your device is faulty contact us so we can assist you with our RMA (Return Merchandise Authorisation) process.

COMPATIBLE COINS & TOKENS

Currently it is Bitcoin, Bitcoin Cash, Bitcoin Gold, Ethereum, Litecoin, Dogecoin, Zcash, Ripple, Dash, Stratis, Komodo, Ark, Expanse, Ubiq, Vertcoin, Viacoin, Neo, Stealth, Stellar, Hcash, Digibyte, Qtum, Peercoin, PivX, PosW, Bitcoin Private, Zencash, NanoVault, Nimiq, Coin and Tron.

A full list of supported and newly supported coins can be found here

COMPATIBLE COINS & TOKENS

Currently it is Bitcoin, Bitcoin cash, Dash, Doge, Ethereum, Bitcoin, Aragon, Augur, BAT, Bancor, Civic, DigixDAO, District0x, Edeless, FirstBlood, FunFair, Gnosis, Golem, ICONOMI, iExec, Matchpool, Melon, Metal, Numeraire, OmiseGo, Ripo Credit Network, SALT, SingularDTV, Status, Storj, SwarmCity, TenX, WeTrust, Wings, and ox.

A full list of supported and newly supported coins can be found here

Hardware Wallets Australia partners with Australia Post eParcel.  All domestic orders are shipped EXPRESS with full tracking, signature on delivery and include insurance. We process all orders within 24 hrs of receiving your order.

Full tracking gives you full insight into when your order has been packed, picked up by Australia Post, in-transit, out for delivery, and delivered.

Same-day-shipping guarantee applies to orders placed before 4PM AEST.  Orders placed after this time will be shipped the following day.

Delivery times are as follows;

Australia Wide Next Business Day : 1 business day.

Australia Wide Express : 2-3 business days.

You will know if your order will be sent as Express or Next Business Day when you enter your full shipping address.

New Zealand : 1 – 2 Days.

All other international : 3 – 5 Days.

Haven’t Received Your Order Yet?

Before you contact our team, please use the very easy tracking tools we have developed that allow you to follow your order as your parcel moves through the postal network.

All email notifications will be sent from [email protected]   Allow 1 business day outside the above quoted delivery times before contacting our sales team.

Always provide your order confirmation email sent from [email protected]

Defective on Arrival (DOA) we will provide a new unit to be shipped, as soon as we have deemed the original unit faulty.  Contact us for our RMA (return merchandise authorisation) process.

All our hardware wallets have a very low hardware failure rate.  We will provide a new unit to be shipped, as soon as we have deemed the original unit faulty.

Change of Mind unit must be returned within 7 days, and in its original packaging.

A 10% administration fee will apply for change of mind. You also agree you will be responsible for the safe return of your unit at your own expense.

Backorder we cannot offer returns, or refunds on pre-order or backorder terms, unless the device is faulty.  You agree and understand that estimated shipping times are exactly that.  While we make all effort to provide extremely accurate estimated shipping dates, these are estimates and beyond our scope of control.  You also accept we are a reseller and any substantial change in wholesale pricing could make it unfeasible for Hardware Wallets Australia to honour any said pricing, in which case you will be offered a full refund.  You agree and understand Hardware Wallets Australia and its partners will not be held accountable for any losses incurred due to delays and delays but not limited to delays, as such do not constitute grounds for refund, further discount or other monetary compensation. You also agree and understand that in extreme circumstances by our definition we may refund any backorder without notice.

Cooling Off Period for backorders.  You have until 11:59pm on the same day you placed your order to request a full refund after which we will not accept cancellations or requests for refunds, or exchanges in any circumstances.

More information about your rights as a consumer, is available at the Australian Consumer Law website.

COMPATIBLE COINS & TOKENS

Currently it is Bitcoin, Bitcoin Cash, Bitcoin Gold, Bitcoin Private, Binance, BNC, Dash, Dodgecoin, Decred, Ethereum, Ethereum Classic, Expanse, ENJIN, Fujicoin, Golum, Groestl, HoloChain, Icon, Litecoin, Lisk, Mona, MakerDAO, Nem, OmiseGO, PowerLedger, Qtum, Salt, Storj, Stellar, TenX, Wax, Vertcoin, Ubiq, Zcash, Zcoin, Zilliqa and Bitcoin Testnet to name a few.In addition all ERC-20 tokens can be secured with TREZOR.  You can search etherscan.io by clicking here and entering the name or symbol of your token.

A full list of supported and newly supported coins can be found here

COMPATIBLE COINS & TOKENS

Coolwallet S supports Bitcoin, Bitcoin Cash, Bitcoin Gold, Ripple, Ethereum, Litecoin, Zen, USDT, WETH, JOY, ZPR, BNB, BDG, CTXC, DAI, USDC, USDT, BDG, FMF, ATUM, ICX, IRC, DAI, MTL, GUSD, XYO, ZRX and all ERC-20 tokens. Hold different currencies in the same fully mobile hardware wallet or exchange them using Binance Dex or Changelly.