Help

This section is dedicated to technical support and help.  Should further assistance be required email us using the ‘Email Support’ button below.   We provide ‘basic’ technical support for all our wallets. We may refer you to official vendor support channels if we are unable to resolve your enquiry.

CoolbitX CoolWallet S

Here you will find official resources to get you started using your CoolWallet S.

Annoucements!!!

On the 14th September CoolbitX, manufacture of CoolWallet S announced pricing changes in which have resulted in a a price reduction. More on these changes can be found here.


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KeepKey

Here you will find official resources to get you started using your CoolWallet S.

SUPPORT RESOURCES COMMING SOON...

Support

We understand being unable to access funds can be frustrating however immediate support is not always available. We recommend you first attempt to resolve your problem using the support articles we have carefully selected for you. Next we recommend you open a support ticket with your wallet provider should we need to escalate your problem. Finally take time to clearly document your problem so we best help you. Let us know the steps you took that lead to your problem and the things you have tried in attempt to resolve your problem.

Want to get in contact with us?

Our support team is available Monday - Friday 9AM - 5PM.  We do not provide support on the weekends.  We can be contacted by using the 'Email Support' button.