Frequently Asked Questions

Hardware Wallets Australia is a local Australian business providing end users and businesses with the best cold storage crypto wallets and cryptocurrency solutions in the market. 

We are proud to be 'authorised' resellers of Ledger, Trezor, Tangem, Keepkey and Cryptosteel Capsule – the worlds leading cold storage manufacturers.  Reclaim power over your money.  Let Hardware Wallets Australia help with your transition from traditional banking to the exciting world of blockchain and cryptocurrencies.

We sell crypto wallets

Have a frequently asked question, we may have an answer below. Cant find what you are looking for, send us an email using the 'Contact Us' button below.


Our team is available to respond to enquiries during normal business hours.
We do not offer phone support.

Sales Enquires
The best way is to use our 'Contact Us' button.   You can also email [email protected]

Monday to Friday 9am – 5pm
Saturday & Sunday 10am - 3pm

Technical Support Enquires
Use the 'Contact Us' button

Monday to Friday 9am – 5pm
No support during the weekend or public holidays*

Need urgent help ? See our support page.



Ledger - The Worlds most popular Crypto Wallet
A fast paced, growing company developing security and infrastructure solutions for cryptocurrencies as well as blockchain applications for individuals and companies, by leveraging a distinctive, proprietary technology.

Ledger was launched in 2014 by eight experts with complementary backgrounds in embedded security, cryptocurrencies and entrepreneurship, united around the idea of creating secure solutions for blockchain applications. Ledger SAS and its subsidiaries now have over 300 employees in Paris, Vierzon, New York, Zurich and Singapore.

We developed a distinctive operating system (OS) called BOLOS, which we integrate either to a secure chip for the Ledger wallet line, or to a Hardware Security Module (HSM) for various enterprise solutions. So far, Ledger has been the only player in the market to provide this technology.

Our mission
We aim at securing the new disruptive class of crypto assets: Financial assets like cryptocurrencies or Initial Coin Offerings (ICOs), Data assets like sensors, Internet of Things (IoT) devices or machine to machine, and Digital identities like second factor authentication or passwordless login.


Trezor - The Original Bitcoin Crypto Wallet
The most persuasive argument for Trezor One being the most secure hardware wallet is because SatoshiLabs Trezor device and software is entirely open-source.

Open Source
With Trezor there are no secret secure elements, no hidden backdoors - everything in the hardware and firmware is fully documented on GitHub for anyone to check and review (open-source). This allows anyone to audit the code and hardware which is consistently done by numerous security experts and developers day in day out.

User Experience
Finally the Trezor user experience (Trezor Suite) is excellent and smooth, even for beginners in the crypto industry. There is no need to download multiple apps. You can even have everything run in your browser. Your recovery seed and private keys are safely protected in the Trezor device, no matter what computer you connect Trezor to.

SatoshiLabs Trezor Facts
Satoshi Labs Trezor was the inventor of hardware wallets. It released Trezor One in 2011. Many other wallets rely on the original Trezor source code. Trezor was the inventor of industry standard BIP39 (a friendly and easy way to backup up your hard wallet using 12 or 24 unique words and more recently Shamir backup that builds on BIP39). Every hardware wallet on the market relies on BIP39.


Tangem AG is a tech company in the blockchain sector founded in 2017, headquartered in Zug, Switzerland with branches in North America, Eastern Europe, and APAC.

Why Tangem
Tangem started with the idea of bringing cryptocurrencies to the masses using a unique combination of a smartcard-based cryto wallet and mobile ready applications. Tangems' mission is to make cryptocurrencies accessible to people to invest in and secure in a non-complex manor familiar to anyone that has made a payment using a mobile phone.

User Experience
Tangem owns and promotes the technology of hardware cold-wallet for crypto assets with secure and simple UX in 170 countries today. Its customers enjoy setup time within 1 minute with the ultimate security level for crypto assets on their wallet. Tangem solutions offer multi-support of a growing number of thousands of tokens by a single wallet.

Tangem Wallet requires Zero knowledge about crypto, Recovery Seed management and complicated blockchains. Multiple backups can be achieved within seconds. Tap the card near to your smartphone and voila! You will now be ready to begin securing and or purchasing crypto using the Tangem Wallet mobile App on Apple and Android.


The idea that led to Cryptosteel (the first recovery seed phrase storage solution) was born in 2013. It was then that Cryptosteel’s founder set out to deploy his knowledge of metalworking to give invisible virtual assets a physical form. By 2015, Cryptosteel was a crowdfunding success, and by December 2017, both Forbes and the Wall Street Journal had also taken notice. Cryptosteel is the premier backup tool for offline storage of private keys, passwords, and wallet recovery seeds.

Why Cryptosteel
Cryptosteel believes the greatest risk to safety and prosperity today lies with the centralisation of information, resources and power. By allowing people to physically safeguard their own digital keys, Cryptosteel champion the decentralisation of digital assets, virtual identities, and personal data. Cryptosteel creates extremely dependable, no-third-party security solutions that combine uncompromising utility with ease of use. You can think of them as the mother of all backups. A safe deposit box for your virtual valuables.

User Experience
Codes and passwords are assembled manually from the supplied set of characters part-randomised for an extra layer of security. Once a desired sequence is locked into a device, it essentially gains the status of offline permanence, featuring resistance to physical damage, including fire, flooding, corrosive conditions, electric shock and impact from accidents.

The story behind the artwork
At the beginning, Cryptosteel featured artwork by Japanese-French artist Rafael Akahira in all of Cryptosteel's branding materials. At times Cryptosteel even bundled its products with Akahira’s signed prints. We love the way his style embodies the Cryptosteel spirit and so do Cryptosteel customers. Now Cryptosteel features many other artists, and every series has its own history.


Built to handle all of your crypto needs
KeepKey is the premier wallet in the new ShapeShift Platform, a web-based interface that consolidates your many crypto tools into one, beautiful environment. Keepkey was the second bitcoin crypto hard wallet to leverage Trezor’s open source proven and trusted source code.

Sleek and Simple
The large display gives clarity to every digital asset sent and received on your device. Each transaction must be manually approved using the confirmation button, giving you control and visibility over your transactions.

Effortless Exchanges
Quickly exchange cryptocurrencies via the ShapeShift integration, directly from your wallet