Frequently Asked Questions

Hardware Wallets Australia is a local Australian business providing end users and businesses with the best cold storage crypto wallets and cryptocurrency solutions in the market. 

We are proud to be 'authorised' resellers of Ledger, Trezor, Keepkey and Cryptosteel Capsule – the worlds leading cold storage manufacturers.  Reclaim power over your money.  Let Hardware Wallets Australia help with your transition from traditional banking to the exciting world of blockchain and cryptocurrencies.

We sell crypto wallets

Have a frequently asked question, we may have an answer below. Cant find what you are looking for, send us an email using the 'Contact Us' button below.


Our team is available to respond to enquiries during normal business hours.
We do not offer phone support.

Sales Enquires
The best way is to use our 'Contact Us' button.   You can also email [email protected]

Monday to Friday 9am – 5pm
Saturday & Sunday 10am - 3pm

Technical Support Enquires
Use the 'Contact Us' button

Monday to Friday 9am – 5pm
No support during the weekend or public holidays*

Need urgent help ? See our support page.



Ledger - The Worlds most popular Crypto Wallet
A fast paced, growing company developing security and infrastructure solutions for cryptocurrencies as well as blockchain applications for individuals and companies, by leveraging a distinctive, proprietary technology.

Ledger was launched in 2014 by eight experts with complementary backgrounds in embedded security, cryptocurrencies and entrepreneurship, united around the idea of creating secure solutions for blockchain applications. Ledger SAS and its subsidiaries now have over 300 employees in Paris, Vierzon, New York, Zurich and Singapore.

We developed a distinctive operating system (OS) called BOLOS, which we integrate either to a secure chip for the Ledger wallet line, or to a Hardware Security Module (HSM) for various enterprise solutions. So far, Ledger has been the only player in the market to provide this technology.

Our mission
We aim at securing the new disruptive class of crypto assets: Financial assets like cryptocurrencies or Initial Coin Offerings (ICOs), Data assets like sensors, Internet of Things (IoT) devices or machine to machine, and Digital identities like second factor authentication or passwordless login.


Trezor - The Original Bitcoin Crypto Wallet
The most persuasive argument for Trezor One being the most secure hardware wallet is because SatoshiLabs Trezor device and software is entirely open-source.

Open Source
With Trezor there are no secret secure elements, no hidden backdoors - everything in the hardware and firmware is fully documented on GitHub for anyone to check and review (open-source). This allows anyone to audit the code and hardware which is consistently done by numerous security experts and developers day in day out.

User Experience
Finally the Trezor user experience (Trezor Suite) is excellent and smooth, even for beginners in the crypto industry. There is no need to download multiple apps. You can even have everything run in your browser. Your recovery seed and private keys are safely protected in the Trezor device, no matter what computer you connect Trezor to.

SatoshiLabs Trezor Facts
Satoshi Labs Trezor was the inventor of hardware wallets. It released Trezor One in 2011. Many other wallets rely on the original Trezor source code. Trezor was the inventor of industry standard BIP39 (a friendly and easy way to backup up your hard wallet using 12 or 24 unique words and more recently Shamir backup that builds on BIP39). Every hardware wallet on the market relies on BIP39.


Built to handle all of your crypto needs
KeepKey is the premier wallet in the new ShapeShift Platform, a web-based interface that consolidates your many crypto tools into one, beautiful environment. Keepkey was the second bitcoin crypto hard wallet to leverage Trezor’s open source proven and trusted source code.

Sleek and Simple
The large display gives clarity to every digital asset sent and received on your device. Each transaction must be manually approved using the confirmation button, giving you control and visibility over your transactions.

Effortless Exchanges
Quickly exchange cryptocurrencies via the ShapeShift integration, directly from your wallet