Technical Support and help
At Hardware Wallets Australia, we are committed to providing the support you need to use our products effectively.
Our crypto solutions experts provide technical support and help to our customers. Should further assistance be required, email us using the 'Contact Support' button below. We provide ‘basic' technical support for all our wallets. We may refer you to official vendor support channels if we are unable to resolve your enquiry
Tangem wallet
Annoucements!!!
SUPPORT
Getting Started
Lean more about tangems leading security technology
Ledger Nano S + & Nano X
Annoucements!!!
01. Update Ledger Nano S firmware.
02. Ledger Nano S Firmware Release Notes.
03. Update Ledger Nano X Firmware.
recommended Reads
01. Download and install Ledger Live.
02. Ledger Live Interface Overview.
03. What are Ledger Apps and Accounts?
04. Set up your Ledger Nano S.
05. Set up your Ledger Nano X.
Getting Started
01. Ledger Live.
02. Install, Uninstall and Update Ledger Apps.
03. Send and Receive crypto assets.
You Tube playlists
MOre Reads
01. Ledger nano S - Download User Manual.
02. Learn how to use your Ledger Nano S.
03. Learn how to use your Ledger Nano X.
04. Ledger nano X - Download User Manual.
Ledger Tools
service issues
TREZOR
Annoucements!!!
recommended Reads
01. Download and install Trezor Suite.
03. Get started with Trezor Suite.
Getting Started
Send And Receive
More Reads
02. Test my Trezor One recovery Seed.
03. Using a Passphrase with Trezor.
04. Trezor firmware change log.
05. Trezor Third Party Wallets and Services.
service issues
KeepKey
About support
We understand being unable to access your crypto can be frustrating, however immediate support is not always available and should not be expected. You are all important and sending the same email multiple times will not get our attention any sooner.
We ask you first check our support page for a solution to your problem. Our carefully selected resources are designed to assist you we our team is not available. Take a deep breath before submitting a technical support request. Clearly document your problem so we best help you. Your funds are not going anywhere and neither are we.
You are guaranteed a reply within 48 hours, so please be patient – maybe read a book, go for a walk, meditate or enjoy some other corner of life's little luxuries.
If you do not receive a reply within 48 hours, send us a polite follow up email.
While we understand crypto can be stressful being rude will not be tolerated.
All support is provided by email, free and without warranty.
We do not offer phone support.
Thank you, Team Hardware Wallets Australia.
Want to get in contact with us?
We are available Monday to Friday 9am - 5pm excluding public holidays.  Any support provided outside normal business hours is voluntary and is best effort.
We do not provide technical support on the weekends.