Technical Support and help


At Hardware Wallets Australia, we are committed to providing the support you need to use our products effectively.

Our crypto solutions experts provide technical support and help to our customers. Should further assistance be required, email us using the 'Contact Support' button below. We provide ‘basic' technical support for all our wallets. We may refer you to official vendor support channels if we are unable to resolve your enquiry

KeepKey

Here you will find the official Shapeshift Keekey documentation and resources to get you started using your KeepKey.

CoolbitX CoolWallet S

Here you will find official resources to get you started using your CoolWallet S.

About support


We understand being unable to access your crypto can be frustrating, however immediate support is not always available and should not be expected. You are all important and sending the same email multiple times will not get our attention any sooner.

We ask you first check our support page for a solution to your problem. Our carefully selected resources are designed to assist you we our team is not available. Take a deep breath before submitting a technical support request. Clearly document your problem so we best help you. Your funds are not going anywhere and neither are we.

You are guaranteed a reply within 48 hours, so please be patient – maybe read a book, go for a walk, meditate or enjoy some other corner of life's little luxuries.

If you do not receive a reply within 48 hours, send us a polite follow up email.

While we understand crypto can be stressful being rude will not be tolerated.

All support is provided by email, free and without warranty.

We do not offer phone support.

Thank you, Team Hardware Wallets Australia.

Want to get in contact with us?


We are available Monday to Friday 9am - 5pm excluding public holidays.  Any support provided outside normal business hours is voluntary and is best effort.

We do not provide technical support on the weekends.